Our team is with you at every stage of the year, with direct and personal contact

Friends having lunch by the sea

  1. 20–30 days before you travel

    Planning your stay

    We'll get in touch by chat to confirm guests, activities and bookings.

  2. After every stay

    Post-stay survey

    We collect your feedback to keep improving the experience and the care of the home.

  3. Every 3–4 months

    VIVLA Hour

    Meetings between owners and the VIVLA team to share improvements, news and results.

  4. January – March

    Annual report

    We present the accounts and maintenance payments, collected monthly by direct debit.

  5. Once a year

    Annual review of the home

    We ask you to assess your home so that together we can plan improvements and grow its value over time.